Man and a Van Bermondsey Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Bermondsey provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and a Van Bermondsey, the provider of removal and associated services.

1.2 "Customer" means any individual, partnership, company or organisation that books or uses the services of the Company.

1.3 "Services" means the man and van service, household and office removals, collection and delivery, loading and unloading, packing assistance and any related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to carry out the Services.

1.5 "Job" means an individual booking or assignment for the provision of Services.

1.6 "Goods" means any items, furniture, boxes, personal belongings, business equipment or other property handled, transported or stored by the Company in connection with the Services.

2. Scope of Services

2.1 The Company provides man and van services primarily focused on local moves, collections and deliveries within Bermondsey and surrounding areas, as well as regional and national transport within the United Kingdom as agreed at the time of booking.

2.2 The Services may include loading, unloading, transportation, basic placement of Goods within premises and, if agreed in advance, packing or unpacking assistance.

2.3 The Company does not provide professional disconnection or reconnection of appliances, plumbing or electrical work, or specialist dismantling or reassembly of items, unless expressly agreed in writing before the Job is confirmed.

2.4 The Company reserves the right to refuse to move any item which, in its reasonable opinion, is unsafe, exceeds the weight or size capacity of the Vehicle or equipment, or may cause damage to the Goods, property or Vehicle.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication methods as notified from time to time.

3.2 When requesting a quote or placing a booking, the Customer must provide accurate and complete information, including:

(a) collection and delivery addresses;

(b) details of access, such as floor level, lift availability, parking restrictions and distance to the property;

(c) an accurate description of the Goods, including any heavy, fragile or valuable items;

(d) preferred date and time, and any time constraints; and

(e) any other relevant facts that may affect the Services.

3.3 Any quote provided is based on the information supplied by the Customer and is subject to amendment if the information is incomplete or inaccurate, or if the scope of the Job changes.

3.4 A booking is only confirmed when the Company has accepted the Job and, where applicable, received any required deposit or prepayment. The Company may refuse any booking at its discretion.

3.5 The Customer is responsible for ensuring that any necessary parking permissions, permits or suspensions are arranged in advance, unless specifically agreed that the Company will arrange these. Any fines or penalties arising from inadequate parking arrangements will be the responsibility of the Customer.

4. Customer Responsibilities

4.1 The Customer must ensure that:

(a) Goods are properly packed, secured and labelled, unless packing is expressly included in the Services;

(b) items are ready for loading at the agreed time and that access is available;

(c) fragile items are separately packed and clearly marked as fragile;

(d) all valuables, important documents, cash and jewellery are removed and carried personally by the Customer unless otherwise agreed in writing;

(e) any Goods requiring dismantling are dismantled before the arrival of the Company’s staff, unless dismantling has been agreed as part of the Services.

4.2 The Customer or an authorised representative must be present at the collection and delivery addresses to direct the placement of Goods and to sign any job sheets or confirmation documents.

4.3 The Customer must not request or permit the Company’s staff to do anything which is unsafe, illegal, or outside the scope of the agreed Services.

5. Payments and Charges

5.1 Charges for the Services may be based on hourly rates, fixed prices, or a combination, as confirmed by the Company at the time of booking.

5.2 Unless agreed otherwise in writing, the Customer must pay for the Services on completion of the Job. The Company reserves the right to request full or partial payment in advance or during the Job.

5.3 The Company accepts payment by the methods it notifies to the Customer from time to time. Cleared funds may be required before Service commencement.

5.4 Where the Job extends beyond the time estimated or agreed due to reasons outside the Company’s control, additional charges will apply at the prevailing hourly rate or as otherwise notified to the Customer.

5.5 If access is not available, Goods are not ready, or the Job is otherwise delayed by the Customer, waiting time will be charged at the Company’s standard rates.

5.6 All prices are quoted exclusive of any applicable taxes or charges imposed by law, unless expressly stated otherwise. If taxes or other statutory charges become applicable, the Customer will be responsible for them.

5.7 If payment is not made on the due date, the Company may charge interest on overdue amounts at the statutory rate and may withhold the release of Goods until all outstanding sums are paid in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company using the same communication method as the booking or another method accepted by the Company.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at the Company’s discretion, less any reasonable administrative costs incurred.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted price.

6.4 If the Customer cancels on the day of the Job or upon arrival of the Vehicle at the collection address, the Company may charge up to 100 percent of the quoted price and any additional waiting or travel time incurred.

6.5 If the Customer wishes to change the date, time, addresses or scope of the Job, this is subject to availability and may result in revised charges. The Company is not obliged to accept any requested changes.

6.6 The Company reserves the right to cancel or reschedule a Job where it is unable to provide the Services due to circumstances beyond its reasonable control, including but not limited to Vehicle breakdown, severe weather, accidents, staff illness, or national or local disruptions. In such cases, the Company will endeavour to provide as much notice as reasonably possible and to rearrange the Job at a mutually convenient time.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling and transporting Goods. However, the Customer acknowledges that normal risks associated with removals and transport cannot be entirely eliminated.

7.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of these Terms and Conditions shall be limited to a reasonable value having regard to the nature of the Goods and the charges paid for the Job, subject to any express written agreement to the contrary.

7.3 The Company will not be liable for:

(a) loss or damage arising from faulty or inadequate packing by the Customer;

(b) loss or damage to any fragile or valuable items not separately packed and declared to the Company in advance;

(c) pre-existing damage or defects to Goods or property;

(d) indirect, consequential or purely economic loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment;

(e) loss or damage arising from inaccurate or incomplete information provided by the Customer;

(f) loss or damage caused by wear and tear, leakage, atmospheric or climatic conditions, or infestation.

7.4 The Customer must inspect Goods and property as soon as reasonably possible after completion of the Job and must notify the Company in writing of any loss or damage within 48 hours. The Company may reasonably request evidence of such loss or damage.

7.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

8. Access, Property and Parking

8.1 The Customer is responsible for ensuring safe and reasonable access to all premises, including adequate stairways, lifts, hallways, doorways and loading areas.

8.2 The Company is not responsible for damage that occurs when moving Goods at the Customer’s explicit request where, in the Company’s reasonable opinion, the movement involves an undue risk of damage to the Goods or property, and the Customer has been advised of the risk.

8.3 The Customer must arrange suitable parking for the Vehicle at both collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of the Job will be passed on to the Customer.

9. Waste and Environmental Regulations

9.1 The Company is a removal and transport service and does not operate as a general waste carrier unless specifically stated. The Company will not remove or dispose of household refuse, builder’s rubble, hazardous substances or other controlled waste unless this has been expressly agreed and is carried out in compliance with applicable waste and environmental regulations.

9.2 The Customer must not present for removal any item that is classified as hazardous or prohibited waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, explosives, flammable liquids, medical or biological waste, or any other material restricted under UK law.

9.3 Where the Company agrees to remove certain waste or unwanted items, the Customer confirms that such items are non-hazardous and that the Customer has full authority to dispose of them.

9.4 Any disposal or recycling services provided by the Company will be carried out in accordance with relevant UK waste regulations. Additional charges may apply for disposal, recycling, congestion zones, clean air zones or similar environmental or statutory schemes.

10. Insurance

10.1 The Company maintains insurance cover appropriate to its business as required by law. Details of cover are available on request.

10.2 The Customer is encouraged to obtain separate insurance for high-value or fragile items, and for any additional risks not covered by the Company’s standard insurance.

11. Delays Beyond Our Control

11.1 The Company will use reasonable efforts to carry out the Job in accordance with agreed dates and times, but timing is not guaranteed.

11.2 The Company is not liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to traffic conditions, road closures, severe weather, accidents, breakdowns, strikes, or public transport disruptions.

11.3 Where such events occur, the Company will take reasonable steps to minimise disruption and, where necessary, will rearrange the Job at a mutually convenient time.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible, providing details and any supporting evidence.

12.2 The Company will investigate complaints promptly and will aim to provide a response within a reasonable time. The Customer agrees to cooperate with any reasonable requests for information or access to inspect alleged damage.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data of the Customer only for the purpose of providing the Services, administering bookings, taking payment and complying with legal obligations.

13.2 The Company will take reasonable steps to keep the Customer’s personal data secure and will not sell or disclose such data to third parties except where required to provide the Services, to enforce these Terms and Conditions, or where required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed amended to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.4 These Terms and Conditions, together with any written agreement or confirmation of booking issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any previous understandings, agreements or representations, whether oral or written.

15.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to the relevant Job.