These Terms and Conditions govern the provision of man and van services in Bermondsey and set out the basis on which we supply transport, lifting, loading, unloading, and associated moving services to customers. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service, as they explain how bookings are made, how payments are handled, when cancellations apply, and what responsibilities each party has during the move.

These terms apply to all bookings for a man and a van Bermondsey service unless we agree otherwise in writing. They are intended to create a fair and transparent arrangement for residential, commercial, and one-off transport work. They do not affect any rights you may have under UK consumer law, and nothing in these terms is intended to exclude or limit such rights where doing so would be unlawful.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business making the booking or receiving the service. The words “service”, “move”, and “job” may be used interchangeably to describe the transport and handling services provided by our van and man service. Where a term is not defined here, it should be given its ordinary meaning in the context of moving and transport services.

Booking Process

Bookings may be made by providing the necessary job details in advance, including the pickup and delivery locations, preferred date and time, access conditions, and a description of items to be moved. We may request photographs, measurements, or further information if needed to assess the work properly. A quote or estimate is based on the details supplied at the time of enquiry. If the information later proves to be incomplete or inaccurate, we may revise the quotation, reschedule the service, or decline the booking if the revised job cannot reasonably be completed as planned.

The booking is not confirmed until we have accepted the job and, where required, received any deposit or advance payment. Confirmation may be provided verbally, by text, by email, or through another written communication. Once confirmed, you are responsible for ensuring that all details remain correct. A Man and Van Bermondsey booking may be subject to vehicle availability, staffing, access restrictions, and legal operating conditions. We reserve the right to refuse any job that would require unlawful activity, unsafe handling, or transport beyond the capacity of the vehicle or crew.

Changes to Bookings

If you need to change the date, time, load size, access arrangements, or destination, you must tell us as soon as possible. We will make reasonable efforts to accommodate changes, but cannot guarantee availability. Any change may affect the price, duration, or suitability of the originally assigned vehicle or crew. If the scope of the work changes materially on arrival, we may treat the job as a new quotation or partial cancellation.

We will use reasonable care when handling your property, but the customer must ensure that the items to be moved are ready for collection at the agreed time. This includes packing fragile belongings securely, disconnecting appliances where required, and making sure access routes are clear. If delays arise because the property is not ready, we may charge waiting time or, where necessary, cancel the job and apply the relevant cancellation charges. The same applies if parking, loading access, or building access is unavailable or unsafe.

For larger or more complex man and a van service Bermondsey jobs, we may operate on the basis of an hourly rate, a fixed quote, or a combination of both. Any estimate is provided in good faith and is based on normal working conditions. If additional labour, extra mileage, stair carrying, congestion, extended waiting, or multiple trips are required because of circumstances not disclosed in advance, these may be charged separately.

Payments

Unless otherwise agreed, payment is due immediately upon completion of the service. In some cases, we may require a deposit or full prepayment to secure the booking. Acceptable payment methods may include cash, bank transfer, card payment, or other methods we choose to accept from time to time. Where payment is made by bank transfer, funds must clear in full before any goods are released or the service is treated as complete, if we have stated that in advance.

All prices quoted are normally based on the information supplied by you and may be exclusive or inclusive of applicable taxes depending on how the quotation is presented. If additional charges arise during the job, these will be explained where reasonably possible. Failure to make payment when due may result in the retention of goods where legally permitted, refusal of future bookings, and recovery action for the outstanding amount. Any costs incurred in recovering unpaid sums may also be charged to the extent allowed by law.

We may increase the price if the customer requests extra work that was not included in the original scope, such as additional loading assistance, dismantling, reassembly, or extra stops. For a man with a van Bermondsey service, the final charge may also reflect road conditions, traffic delays, extended parking requirements, and waiting periods beyond the agreed allowance. We will aim to be fair and transparent in any additional billing.

Cancellations and Refunds

You may cancel a booking by giving us notice as early as possible. Cancellation terms may depend on how much notice is given before the scheduled service and whether any costs have already been incurred, such as vehicle allocation, labour time, fuel, parking, or third-party charges. Where a deposit has been paid, it may be non-refundable or partly refundable depending on the amount of notice and the nature of the booking. Any applicable cancellation policy will be applied reasonably and in good faith.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or ask us to leave after we have arrived, we may charge a cancellation fee or a minimum call-out fee. If we have already commenced loading, travelling, or otherwise performing the service, you may be charged for the work completed up to that point. For a Man and Van Bermondsey booking, refusal of access, unsafe premises, or a load materially different from the description may also justify cancellation by us without liability for any loss you may suffer.

We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, accidents, or legal restrictions. In such cases, we will take reasonable steps to notify you and, where possible, offer an alternative time or date. Our responsibility in those circumstances is limited to re-performing the service where feasible or refunding any amount paid for services not provided, subject to any unavoidable costs already incurred lawfully.

Customer Responsibilities

You must ensure that the goods to be transported are lawful to carry and are not prohibited, dangerous, contaminated, stolen, or otherwise unsuitable for transport. You are responsible for declaring any items that require special handling, such as heavy safes, antiques, glass, paint, batteries, fuel containers, gas cylinders, or appliances containing water or chemicals. We may refuse to carry items that pose a risk to safety, damage, or legal breach.

The customer must also ensure that goods are properly packed and protected where appropriate. Unless we specifically agree to pack items, we do not accept responsibility for the adequacy of the packaging you provide. You should remove personal data from electronic devices before the move if you wish to protect your privacy. For any man and van service, it is your duty to tell us about fragile, high-value, or awkward items so we can decide whether extra precautions are needed.

If you are arranging collection or delivery on behalf of another person, you warrant that you have authority to do so and to accept these terms. You must ensure that any instructions from third parties are accurate and that the recipient is available to receive the goods where required. We are entitled to rely on instructions from the named customer unless we have reason to believe they are not authorised.

Liability

We will exercise reasonable care and skill in providing our services. However, our liability is limited to losses directly caused by our negligence or breach of contract and which were reasonably foreseeable at the time of booking. We are not responsible for indirect, incidental, or consequential losses, including loss of profit, loss of business, emotional distress, or loss arising from missed appointments or delayed occupancy, except where such exclusion is not permitted by law.

We do not accept liability for damage to items that were already defective, inadequately packed, or unsuitable for transport. We are also not liable for damage caused by the customer’s own instructions, the inherent nature of the item, or access conditions beyond our control. Where we are responsible for proven damage to items in our care, our liability may be limited to the reasonable repair value or replacement cost, whichever is lower, subject to proof of loss and subject always to any applicable legal limits.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We will not be liable for delay caused by traffic, weather, road closures, parking restrictions, or other events outside our reasonable control. In a man with van context, the customer acknowledges that moving work often involves risks associated with lifting, stairs, tight access, and external conditions, and agrees to cooperate in reducing those risks.

Waste Regulations and Prohibited Disposal

Where our work involves removal of unwanted items, we will comply with applicable UK waste regulations and any relevant environmental laws. We will only dispose of waste in lawful facilities and will not knowingly transport or dump waste illegally. If an item is treated as waste, we may need information about its type, quantity, and origin to determine how it can be handled lawfully. You must not ask us to dispose of anything in a manner that breaches environmental rules or licensing requirements.

The customer remains responsible for declaring whether items are to be moved for reuse, donation, resale, or disposal. We may charge separately for waste transfer, disposal fees, labour, loading, or any levy associated with lawful disposal. If prohibited items are discovered, or if a collection contains hazardous or regulated materials not disclosed in advance, we may refuse to take them away, isolate them, or terminate the service if continuing would create a legal or safety issue.

You must not include asbestos, clinical waste, chemicals, pressurised containers, solvents, oils, electrical waste requiring special treatment, or any other controlled material unless we have expressly agreed and confirmed that we are authorised and equipped to carry it. If a customer misdescribes waste or conceals prohibited material, they will be responsible for any resulting fines, clean-up costs, enforcement action, or losses incurred by us. We may report illegal waste activity to the relevant authorities where required or appropriate.

Delays, Access, and Force Majeure

We will aim to arrive within the agreed time window, but times are estimates unless expressly guaranteed in writing. Delays may happen because of traffic, weather, public events, parking issues, site restrictions, or matters beyond our control. If access is difficult, such as no lift access, narrow corridors, or long carrying distances, the service may take longer than expected. Reasonable time adjustments or additional charges may apply where the circumstances materially increase the work required.

If we are unable to complete the service because of a force majeure event, meaning an event outside our reasonable control, neither party will be treated as having breached the contract in respect of the affected obligations. This may include fire, flood, civil unrest, strikes, road closures, serious accidents, or acts of public authority. In such cases, we may suspend, reschedule, or cancel the service without incurring liability for losses that arise solely from the event.

The customer must provide a safe working environment. We may refuse to enter premises or lift items if we believe there is a risk to health, safety, or property. If our crew considers a task unsafe, or if continuing would breach transport rules or manual handling standards, we may stop work immediately. Any decision made in good faith for safety reasons will be final on site, subject to any rights you may have under law to dispute the matter later.

Insurance

We maintain insurance that we consider appropriate for the nature of the service we provide, but insurance does not guarantee compensation for every type of loss. The customer should not assume that all items are insured for full replacement value unless this has been expressly agreed in writing. High-value items, antiques, artwork, jewellery, or items of exceptional sentimental value should be declared in advance so that appropriate precautions can be considered.

Where a claim is made, the customer must notify us promptly and provide reasonable evidence of the alleged loss or damage, including photographs, purchase receipts, or repair estimates where available. We may inspect the item or request further information before determining whether a claim is valid. Claims made long after the service may be harder to verify and may be rejected if notice is unreasonably delayed.

If you wish to arrange additional insurance for particularly valuable goods, you should do so before the service begins. Any insurance or compensation discussion must be read alongside these terms and any specific written agreement between us. The existence of insurance does not expand our liability beyond what is set out in these terms and allowed by law.

General Provisions

We may assign or subcontract some or all of our obligations where reasonably necessary, provided that this does not reduce the standard of service promised to you. You may not transfer your rights or obligations under these terms to another person without our consent. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Any failure by us to enforce a right or remedy immediately does not mean that we waive that right or remedy in the future. These terms form the entire agreement between the parties in relation to the service and replace any prior discussions or representations, except where expressly incorporated in writing. If we agree a variation to these terms for a particular booking, that variation will apply only to that booking unless we state otherwise.

Governing Law These terms and any dispute or claim arising from them, or from any non-contractual obligation connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, although we may choose to bring proceedings in another competent court where permitted by law. By using our man and a van service, you acknowledge and accept this legal framework.